Frequently Asked Questions
Do you accept direct billing?
Yes, we do offer direct billing for Registered Massage Therapy at ORC Club Spa. Currently direct billing is available for Christina, Ihor & Jen's clients and we expect it will be available for Irina, Sarah and Tara's clients by the middle of April.
Which insurance companies do you accept?
At ORC Club Spa our direct billing program is offered through connection with Telus Health. The following insurance companies are accepted.
Sun Life Financial
Canadian Construction Workers Union
Chambers of Commerce Group Insurance Plan
Cowan Insurance Group (managed by Express Scripts Canada)
GMS Carriers 49 and 50 (Express Scripts Canada)
LiUna Local 183
LiUna Local 506
If I pay for my massage with a Gift Card can I get an insurance receipt?
No. Insurance receipts for Registered Massage Therapy can only be issued to the individual who paid for the treatment. If you receive a massage as a gift - you get to enjoy it, but not claim it.
Should I TIP my Massage Therapist?
This is our most commonly asked question!
The short answer is 'No. You are not required or expected to tip your RMT.'
At ORC Club Spa about 50% of our clients will choose to add a gratuity for their massage. Whichever side you land on - we appreciate all of our clients and remain neutral on this question of to tip-or not to tip.