Frequently Asked Questions

Do you accept direct billing?

Yes, we do offer direct billing for Registered Massage Therapy at ORC Club Spa. All available providers through Telus Health direct bill for Ihor, Jen, & Tara's clients. Please check with our reception team for which insurance providers are available to direct bill for Christina, Irina & Sarah.

Which insurance companies do you accept?

At ORC Club Spa our direct billing program is offered through connection with Telus Health. The following insurance companies are accepted. 

Canada Life

Manulife Financial

Sun Life Financial


Canadian Construction Workers Union

Chambers of Commerce Group Insurance Plan



Cowan Insurance Group (managed by Express Scripts Canada)

D.A. Townley

Desjardins Insurance

First Canadian

GMS Carriers 49 and 50 (Express Scripts Canada)



Industrial Alliance

Johnson Inc.

Johnston Group

LiUna Local 183

LiUna Local 506


Maximum Benefit

TELUS AdjudiCare

If I pay for my massage with a Gift Card can I get an insurance receipt?

No. Insurance receipts for Registered Massage Therapy can only be issued to the individual who paid for the treatment. If you receive a massage as a gift - you get to enjoy it, but not claim it.

Should I TIP my Massage Therapist?

This is our most commonly asked question! 

The short answer is 'No. You are not required or expected to tip your RMT.'

At ORC Club Spa about 50% of our clients will choose to add a gratuity for their massage. Whichever side you land on - we appreciate all of our clients and remain neutral on this question of to tip-or not to tip. 

Do I need to be vaccinated to get treatment at the spa?

Current guidelines in the Province of Ontario do NOT require you to be fully vaccinated to receive treatment/services in a personal care setting.

Are your staff fully vaccinated?

Effective October 1st 2021 all of the staff at ORC Club Spa  have received 2 doses of the covid-19 vaccine.