Frequently Asked Questions

Do you accept direct billing?

Yes, we do offer direct billing for Registered Massage Therapy at ORC Club Spa. Currently direct billing is available for Christina, Ihor, Jen, Sarah & Tara's clients and we expect it will be available for Irina's clients very soon!

Which insurance companies do you accept?

At ORC Club Spa our direct billing program is offered through connection with Telus Health. The following insurance companies are accepted. 

Canada Life

Manulife Financial

Sun Life Financial

BPA

Canadian Construction Workers Union

Chambers of Commerce Group Insurance Plan

CINUP

ClaimSecure

Cowan Insurance Group (managed by Express Scripts Canada)

D.A. Townley

Desjardins Insurance

First Canadian

GMS Carriers 49 and 50 (Express Scripts Canada)

GroupHEALTH

GroupSource

Industrial Alliance

Johnson Inc.

Johnston Group

LiUna Local 183

LiUna Local 506

Manion

Maximum Benefit

TELUS AdjudiCare

If I pay for my massage with a Gift Card can I get an insurance receipt?

No. Insurance receipts for Registered Massage Therapy can only be issued to the individual who paid for the treatment. If you receive a massage as a gift - you get to enjoy it, but not claim it.

Should I TIP my Massage Therapist?

This is our most commonly asked question! 

The short answer is 'No. You are not required or expected to tip your RMT.'

At ORC Club Spa about 50% of our clients will choose to add a gratuity for their massage. Whichever side you land on - we appreciate all of our clients and remain neutral on this question of to tip-or not to tip.