In order to protect the earning potential of our Massage Therapists and Aestheticians we require 24 hours notice for cancellation of your appointment. In the event that you are unable to attend your scheduled appointment due to illness or emergency, please ensure you contact Club Spa via phone (905) 823-6869 or email email@example.com
No-show's will automatically be charged 100% of the cost of their missed appointment.
Club Spa Policies
Cancellation and No-Show
Kindness and Tolerance
First time Clients will be required to enter their credit card information into Jane (our scheduling platform) and will have their card automatically billed once the appointment has been completed. Regular and return clients will have the option to schedule online, by phone, or email and will be able to pay for their visit in spa or through online invoice.
Club Spa/Spa Essentials Inc. is committed to the protection of our staff and clients from harassment, intimidation and willful disruption of our workplace. We endeavor to create the safe, happy, positive environment necessary to do the work of caring for our client's health and well-being. Club Spa stands firmly against verbal abuse and discrimination of any kind within our premises. Clients who negatively impact the mental health, well-being or earning potential of our Staff/The Spa will be required to seek service from an alternative business. The Staff at Club Spa stands united in building a community of care and kindness within our walls.